How to purchase, Refund Issues, How to Register and Affiliate reseller program:
(Back to FAQ)

• How to Purchase our Program:
• Requesting a Refund:
• Refund Delay Questions and Answers:
• How to Register your Free Trial Version:
• How to get your Diet Buddy Registered:
• Affiliate Program Information:

How to Purchase our Program: (Back to Top)(Back to FAQ)

A.) For all US purchases and purchasing or credit card problems for orders shipped in the US in US currency: (Foreign orders see B below.)

You will Use RegSoft.com our US order processing partner.

RegSoft.com accepts orders by the following 5 methods; Major Credit cards online, Toll Free phone ordering, Purchase orders, Fax orders and mail orders. To order using any of these 5 methods you will need to know the HealthKeeper Product version you want to purchase by first going to our Buy Now page HealthKeeper.com or PerformanceDiet.com. Once within the buying process you will be given the 5 different purchasing options below listed at the top of the first page after you click one of our Buy Now product links on our Buy Now page:

1. Major Credit Cards

This is the quickest method to buy electronic media and can take just a few minutes online. RegSoft.com accepts:

• Visa
• MasterCard
• American Express
• Discover/Novus
• Eurocard
• Eurocheques

2. Toll-Free Phone Number

Customers placing orders may call our toll-free order line and speak with one of our knowledgeable representatives. However, please note that the order line is only to be used for placing orders. Should you have a question about an existing order, please click here for the Order Questions Form, and a representative will contact you as soon as possible.

RegSoft.com's toll-free order line (only in the U.S.) is 1-877-RegSoft.com or 1-877- 734-7638 (International Customers should dial +1-770-319-2718). Atlanta, Georgia customers may also dial 770-319-2718. For more information about how to contact RegSoft.com, please click here.

3. Purchase Orders

RegSoft.com will gladly accept purchase orders for approved customers. Customers who are interested in payment by purchase order should contact sales@RegSoft.com for additional information.

4. Fax Orders

Fax Orders - For customers that are uncomfortable about using credit cards online, RegSoft.com gladly accepts fax orders. For information about how to send RegSoft.com a fax order, please click here.

5. Mail Orders

RegSoft.com is always pleased to accept mail orders; however, should the customer pay by check, the processing time may be delayed until the check clears the banking process.

6. If you have a US purchasing or credit card problem and you are unable to purchase, contact Regsoft.com directly and they and their systems will help you resolve the problem and make the purchase.

B. For All Out of US Purchasing options or Credit card or purchasing problems for products Shipped to Foreign locations or purchased in foreign currencies:

You will Use DigitalRiver.com our Foreign order processing partner.

You will need to contact Digital River Customer Service (www.digitalRiver.com at their customer service link) after going to our Buy Now page at www.HealthKeeper.com or www.PerformanceDiet.com  to get the proper product selection and name. Digital River's multi-lingual customer service provides you with a variety of ways for you to reach them today - A complete Web-based solution that gives you 24x7 online self- and assisted service. You can call them, email them or fax them around the clock to help you with your order or purchasing or credit card problem. 

If you have a foreign purchasing or credit card problem and you are unable to purchase, contact DigitalRiver.com directly and they and their systems will help you resolve the problem and make the purchase.

Digital River Customer Service - See for yourself. We're always there—24/7—to help. 952-253-1234.

Requesting a Refund: (Back to Top)(Back to FAQ)

We can complete your request to return your HealthKeeper Performance Diet program and/or send you a RMA (return merchandise authorization) number after you review the information in A, B and C below and then reply to the refund procedure next step described below so that the refund process may be authorized and continue:

 

a.) Are you returning the program because you are actually quitting your diet because “you just don’t have the time now” or it seems “to complicated or tough.” A significant number of individuals who ask to return legitimate weight loss products do so not because of any product defect, but simply because they have given up their diet because they thought the program took too much time was too hard or to complicated. In fact, 20 years of our research helping dieters lose weight and keep it off for at least 5 years has shown that the three biggest reasons people give up their diet programs are impatience combined often with unrealistic expectations regarding the time, effort and result speed of a safe and lasting weight loss process which causes them not to follow the Performance Diet program steps described in the registered users section of our web site in the Welcome and Overview sections.

The impatience and unrealistic expectations that everything about dieting is somehow supposed to be simple and fit into a sound byte causes dieters to prematurely quit legitimate programs that would have delivered steady honest results had they read and just done the program's suggested steps in the sequences given and “stayed the course. ”Weight loss study after study has repeatedly shown that if you do not work a legitimate weight loss process persistently, you simply won’t get the results and/or the result will not last!

Research has also conclusively shown that changing eating habits and losing and keeping weight off is truly one of the most difficult AND COMPLEX of all areas of human behavioral improvement. Impatience and unrealistic time, effort and speed of result expectations make this process far more difficult. (Unrealistic expectations about how simple, easy and fast the weigh loss process is supposed to be is due in most cases to the plethora of false and intentionally exaggerated weight loss cure claims inundating the popular media and the lifestyle and fashion magazines.)

Now is not the time to quit. Now is a new opportunity to reconfirm your weight loss goal and remember that any worthwhile and honest weight loss program and goal is going to take time, patience and considerable effort.

For over 20 years we have been delivering effective, safe and lasting weight loss. We have learned over and over there is just no “fast, completely simple or easy” in an honest weight loss process.

Most adults know from their own most successful experiences that anything really worth having has taken patience and effort and had a level of complexity that had to be mastered in a step-by-step fashion. They have also learned that doing it again correctly at a later date (because they did not do it right the first time) is an option that only gets harder and more expensive with each new time the activity is repeated. 

So it bears repeating because if your telling yourself you want to quit the Performance Diet because the diet takes too much time, or is too hard or too complex, now is not the time to quit. Now is the time to stay the course with a proven program that reflects the straight talking realities of an honest and lasting weight loss process. From our 20 years experience helping people to weight loss success we would be remiss in our support of your goals if we did not bring up this common weight loss failure issue and strongly encourage you to just stick to your new Performance Diet program.

We promise we will be here and help you through the process and if you stick with it you will be overjoyed with your results. Do keep in mind it takes at least 60 days to see the many wonderful improvements our weight loss and nutrition improvement program can deliver when coupled with your sincere effort.

If you use the product as little as 2-3 times per week for 60 days, you will experience safe, lasting body fat loss, improved overall nutrition, improved metabolic fat burning capabilities, improved fitness, muscle-to-fat ratio and improved general well being and health. Isn’t that worth the time, effort and sacrifice?

Also at about the 60-day mark, most clients begin experiencing improved nutrition related improved energy levels, mental alertness and mood stability and consequently enjoy increased overall life performance. Our wellness based diet program can deliver those results as well!

If you stick with your program beyond the initial 60 days, you will build new habits and get your body tuned up (or re-tuned) so that you experience all of the above and can eat more while dieting, reduce your cravings and minimize the fat storage potential from the foods you do eat. With your persistence, you will finally be able to get your life off the new diet every year dieting merry-go-round and be able to move onto your other far more important goals in life.

Because you still have a full 90 days from the date of your purchase to try the program before the refund period expires, you really have nothing to lose but weight and, you already have some momentum going getting just started with our program. Why not just give yourself and our program a full and fair 60 day chance?

If you do not quit now, we promise will not abandon you in this difficult process during the next 5 years until you do succeed! If you would like to revitalize your motivation and read the many successes we have had over the years supporting clients with great tools go to http://www.health-runr.com/fun/success.htm . If your curious to look over research on the characteristics of individuals who have been successful in reaching their weight loss goals and keeping the weight off for at least 5 years go to http://www.health-runr.com/regusers/Winning_Attitude.htm. 

b.) Do you have an unhanded technical or software problem or support request that could possibly remedy your desire for a refund? We have found that the other simple reason for many refund requests has been an un-handled technical or software problem or support question or, the user could not figure out how to find or use a program feature or step that would have provided them with exactly what they wanted the program to do.

Keep in mind that problems or questions that are frustrating are most often very simple things to fix, like not finding the detailed step-by-step Performance Diet program instructions in the Welcome and Overview sections in the registered user only sections of our web site, having the most current Microsoft upgrade patches (our program is using all of the latest tools from Microsoft) or a HealthKeeper file did not register during installation or became corrupted during normal use on your computer --- all very simple problems that requiring just moments to fix!

Frequently in assisting a registered user it was discovered that there was not a problem with our program or web site, but with something else in their computer configuration or they simply missed finding an important section of the program or the instructions for some specific program step. By checking it out with us first and lets fix the problem. This has saved a lot of our registered users needless frustration. Here is a recent letter from a user who at first also wanted to return the Performance Diet:

"After working with your program over the past week, I found that some of the problems I was experiencing was coming from my older Windows program rather than your software. I have since installed the current Windows upgrades that I should have installed long ago and the software now works fine. I apologize that I didn't recognize this before. I think the remainder of the problems I was having with your software was from my misconceptions of how it should perform and what were the exact steps for how I should use it. I finally read all the detailed “best way to start the program” instructions that you sent me in my original email welcome letter and discovered in your registered user web site materials exactly how to personalize the program to my needs and the exact sequence of simple steps I needed to take on the Performance Diet to reach my goals. The program is a lot more sophisticated than I had originally assumed and it is working for me now. Thanks for your time and I apologies about being so upset. S.S."

We have not yet had a feature/function problem or “bug” listed above or otherwise that we could not fix quickly. In any case, do not let a small, easily solvable technical or program instruction or unfound program sequence problem keep you from your worthwhile weight loss and wellness goals --- goals you have already decided you wanted to achieve. If you give us this opportunity to find and fix the problem we believe we can prove that you will get the results you are seeking and why we have what may be the lowest return rate in the weight loss and wellness industry.

c.) Where will you find any another program with our included 5 year support and price value and other exclusive weight loss technology--- and, you will need that free 5 years to insure the weight stays off forever… Losing weight safely and successfully, but most importantly keeping it off is a tough and long process. Industry research considers true weight loss success occurs only when you have maintained your weight loss for about 5 years.

Research also shows that those who are successful in keeping their weight off for 5 years stop and start their diets many times before reaching their target weights and that is the normal process of an honest dieting success. We know that the diet programs that charge by the month of quarter don’t do anything but make the program owners rich. We know an honest program must include 5 years support at no extra charge. In spite of the research on honest long-term weight loss success we are the only program that gives you a full 5 years of support!

If you are successful in finally keeping your weight off, research says you will have to go through many holiday and stress related tune-ups and times when you quit and restart your diet. With our program you will have all the maintenance and online support/access you will need to go through this complete weight loss success process…

With its over 300 major features and functions the HealthKeeper mega-suite of 5 diet, health, sports, fitness and wellness programs gives you cutting edge technology at value pricing. Just one example of this value is our one-of-a-kind support buddy program allows you to receive a ½ purchase price “rebate” when you find a diet buddy.

Our other exclusive features like the fat loss maximizing and sports performance enhancing food research, the Calorie Balancer, the body fat and lean body mass tracking from measurements, the 3 diet ebooks, 6 MP3 motivational tapes as well as the patent pending NutriCode cannot be found in any other diet, health, nutrition and fitness software at any price!  Any program that offers as much service or similar tools costs up to hundreds of dollars per year!

We regularly review our competitor’s products. If you find another weight loss program that performs the same functions/features that we have in our program easier and faster --- we will not only refund your money, but we will also give you and extra $50 for telling us after we have checked it out!

In conclusion, carefully consider all of the above (a-c.) If you read our weight loss materials as recommended and you use the cutting edge tools and technology we have provided, you will find that we do have an honest, tough program that truly delivers lasting and safe weight loss and, improved wellness and performance. But, you have to do several things to allow the program to work for and with you.

First, you have to actually do the program's suggested steps in the sequences given in the Welcome and overview sections of the registered user section of our web site. And secondly, you have to add your patience and persistent effort to the program’s tools to help you achieve the success that you seek. If you do not quit now, we promise will work with you and support you through the next 5 years in this difficult process until you do reach your goal and maintain it for 5 years. NO other program in the world can make and back up that claim period! No other program gives you all the time you need to be successful because it truly takes time lots of time not just to reach your goal, but more importantly to build the new habits to keep it off forever.

If our “is there something more we can do” or our advice to “stay the course” is not applicable, request an RMA (Return Merchandise Authorization) number from us by putting RMA in the subject line of a new email to support@healthkeeper.com .

Next, using your RMA number, answer all questions, follow any applicable product return instructions and email us the HealthKeeper Return/Refund Form at the bottom of http://www.health-runr.com/returnpolicy.htm . If you request a refund before the 60-day fair try period is over, there is a $ 7.95 return administrative fee. For more about this administrative fee see our posted refund terms and policy terms at http://www.health-runr.com/returnpolicy.htm .

While we know that we cannot always provide everything everyone wants in our program, we can at least help to try and solve the simple problems and be there for you with straight talk and support as well as a needed reminder you can achieve your weight loss goal with our program when it gets tough. As promised, even though you will need to return/destroy all copies of the program passwords etc, you may still keep the $50 in ebook bonus products for trying our program if you have tried the program for at least 60 days before requesting a refund. These exact bonus products are described at http://www.health-runr.com/testing/freeproducts.htm and their download location is described in your registered user software readme file.

If at this time we are not able to continue with you on our program, we sincerely hope you will find another program else that suits your needs and expectations.

Refund Delay Questions and Answers: (Back to Top)(Back to FAQ)

You have contacted us because you want to know the status of your refund and/or when can you expect to receive your credit or check…

We have created this form letter to help you with this query. If you have not received your refund by now, one of the following may apply. Please check over all of the items below in this email response and only if necessary and a particular item applies to your current refund, make any corrections to complete or expedite the refund process.

Possible problems with your refund processing: (Back to Top)(Back to FAQ)

1. Keep in mind that if your refund form found at http://www.performancediet.com/Return_Policy.html is not returned to us completely filled out it will cause refund-processing delays here at our office. We always follow the refund terms, procedures and policy posted on this web page. Please re-check the form you sent us to be sure it is complete. If not, please complete it and return it to us. If it was complete, move on to #2.

2. If we have not received your returned CD yet (if applicable,) that also delays completing your refund processing until the CD is here. Please re-check that you have mailed us the CD “return receipt requested.” If not, please do so. If you did send the CD “return receipt requested” or this is not applicable move on to #3.

3. You have not included the RMA tracking number you were given in the subject line of all your emails regarding your refund. When this critical RMA tracking number information is missing it causes considerable additional delays, as our refund system needs the RMA number you were issued to check on the status or complete the refund process. If this applies to you and you forgot to include your RMA tracking number, please do so and resend your request or question then move on to #4 and 5 below on when you can expect to see your refund re-credit.

4. Our normal office processing time for all refund requests:

All refunds go into a dated refund-processing queue. If your refund request form is complete and your returned CD (if applicable) has already arrived at our offices, it normally takes about 7-10 business days at our offices in the normal work flow to process a refund request (Sometimes a few days longer during the peak January and spring weight loss seasons.). If the forms are found to be incomplete or the CD has not arrived, we put refund request on hold until we receive the missing CD or missing refund form information from you. If you discover something in items 1-3 (above) is causing the delay please fix the problem and we will continue processing your refund. If none of the above items in 1-3 is a problem, please see number 5 below for when you can expect to see your re-credit.

5. If you paid by check, return checks are sent to you within 35 days of receipt of the completed refund process.

Only if you have not received a re-credit within the normal 6- 8 weeks of having sent us your completed form and returned CD (if applicable,) please re-contact us again using the return authorization number (RMA) that we sent you when you made your original request for a refund and we will see look into what is causing the delay at the credit card company. Keep in mind that 6 weeks normal period starts from the date that we have your completed refund form and have received any returned CD if applicable. Keep in Mind the Refund amount will be listed under either RegSoft or Digital River depending upon which company you used for your online order and your refund amount will be your payment less $7.95 the refund administrative and shipping fee.

In the email re-contact for letting us know you have still not yet seen your re-credit on your credit card and there is not a problem in 1-3 above, please use your RMA tracking number in the correspondence and copy the following into the mailing:

“I have re-verified the refund form I sent to you was complete and (if applicable) the CD was mailed to us. I have included a copy of the “return receipt requested” form from the post office as mailing verification.”

We will then re-check our refund tracking system and let you know as soon as we hear back from the credit card processor as to the re-credit status or what the problem is.

How to Register your Free Trial Version: (Back to Top)(Back to FAQ)

How to get your Diet Buddy Registered: (Back to Top)(Back to FAQ)

To activate your new weight loss buddy as a fully registered user eligible for access to the registered users section, tech support and free or upgrades they must email us a copy of the properly completed registration form found in the software. This is found on the Help pull down Registration option under the link called "How To Register Your Software After You Have Purchased It."

Copy this registration form into the email body with "Registration for Buddy" entered on the email subject line and send it to support@HealthKeeper.com . They also need to specify your name, your order number and purchase date in the beginning of the email so we know whose buddy they are.

The registration form must be filled in with your buddy's registration information [add not yours], as they will be the new registered user. Once we receive it, we will send them their welcome letter and they will be treated as any other new and valued client.

Affiliate Program Information: (Back to Top)(Back to FAQ)

HealthKeeper Why Become an Affiliate Information page: http://www.health-runr.com/whyaffiliate.htm 

HealthKeeper Affiliate Tools and Tips page: http://www.health-runr.com/partners/getstarted.htm 

This following contains important new affiliate start-up and welcome information on the following:

1.         Where and when your checks are sent,

2.         The auto-responder email start up instructions,

3.         Selecting the HealthKeeper Performance Diet product(s) you will be promoting,

4.         Getting and using your personal sales tracking link,

5.         Tips on how to get the highest commission returns,

6.         How to view your daily/weekly/monthly sales commission reports,

7.         Special reciprocal link trading to boost both of our positions in search engine results,

8.         If you need to become more familiar with our product.

1. Where and when your checks are sent. If you have not done so already, you also need to officially sign up as an affiliate ONLY at http://www.sellshareware.com/SignUp.asp?VendorID=20186 . This way we will know where to send your checks. Checks are sent monthly unless you have no commissions due.

2. The auto-responder email start up instructions. After you have signed up at this location you will immediately receive an email from our affiliate administration partner SellShareware.com . It will look similar to this:

Your SellShareware.com Affiliate Sales account has been created.

You can Login using the following:

Email Address: youremail@your ISP

Temporary Password: 604

Visit http://www.SellShareware.com/Login.asp  to Login and begin earning revenue.

Once logged in, please change your password to something unique that you can remember.

After Logging in to your Affiliate account, you can quickly view details needed to start advertising for the products of the vendor who you signed up with by visiting the URL(s) listed below:

HealthKeeper Performance Diet Pro (download version) http://www.sellshareware.com/AffiliateProgramPage.asp?ProgramID=40222 

As always, if you have any questions, let us know at affiliates@SellShareware.com 

3. Selecting the HealthKeeper Performance Diet product(s) you will be promoting. You will next need to select the Performance Diet Pro product or products you want to promote to your friends and associates. Bear in mind that the HealthKeeper Performance Diet can also be used to help manage or improve nutrition, sports performance, bodybuilding, diabetes, hypoglycemia, heart disease, as well as general health in addition to maximizing lasting weight loss.

There are three options listed above, a Performance Diet Pro download only option, a CD only option and a CD/download bundle. We recommend you select just the one HealthKeeper Performance Diet Pro CD/download bundle. The bundle is the most complete product and it is the one for which you will earn the largest commission per sale.

It allows the purchaser to download a copy immediately and they are immediately mailed a backup CD that contains 150 Megs of additional weight loss and fitness ebooks and dietary tools. Having the CD saves them from having to download these items later from the registered users section of our website. The mailed backup CD in the bundle also solves any downloading problems or delays if one should occur.

4. Getting and using your personal sales tracking link. If you go to any of the following links once you are securely inside the Sellshareware.com affiliate section you will find HTML, banners, buttons, box and screen shots, links and other information on our affiliate products below that you will need for your promotions and proper sales tracking credit.

HealthKeeper Performance Diet Pro (download version) http://www.sellshareware.com/AffiliateProgramPage.asp?ProgramID=40222 

For many extra banner variations not found above go to http://www.health-runr.com/partners/getstarted.htm#banners but be sure that you always use your personal sales tracking links with the banners on this page! The banners on this page have no imbedded sales tracking links. This means when you use a banner you will need to create the right code using the banner file name and your sales tracking link for your web site. This is an easy procedure that almost all web masters know how to do.

No matter what version or versions you choose to promote be sure to heed the sales tracking Link URL notice on each one of the above Program Affiliate Promotional Pages such as the one immediately following:

“IMPORTANT: The above URL is where you need to send visitors to correctly be credited for sales of this program. All of your graphical and text links for this program should click through to the above URL.” 

It is vital you use the exact sales tracking URL given in this link URL section in any of your promotions! (When you use this sales tracking URL it will first send your referrals to our informational sales tour similar to the one at  http://www.performancediet.com/What_is_the_Performance_Diet.html .)

5. Tips on how to get the highest commission returns. After you have selected the Performance Diet product(s) you want to promote to your friends and associates and have saved the proper sales tracking URL, then download any needed banners box images etc from the same Program Affiliate Promotional Page for the version or versions of the HealthKeeper Performance Diet you have selected. Next go to http://www.health-runr.com/partners/getstarted.htm and select the Simple ideas for increasing affiliate referral sales link. It will give you some great ideas for using your personal sales tracking URL link or our banners to start building your commissions. Ideas like sending the sales tracking link to your email address book or newsletter list with a simple personal note.

6. How to view your daily/weekly/monthly sales commission reports. Any time your curious how your sales are going, go to your affiliate login page at http://www.sellshareware.com/Login.asp enter your user name and password and go to the section on the next screen called View Statistics for Clicks, Downloads, and Purchases.

7. Special reciprocal link trading to boost both of our positions in search engine results:

We would like you to put a link to performancediet.com on your website. Because more and more of the major search engines like Google and Inktomi are relying on link popularity ratings as a key factor in determining a web site’s position in their search engine results.

We do not want your web site visitors to actually click on the link.  Our advice is that you put this link in an area of your website that is not of primary importance to your consumers. (But not on an "orphaned" page.)

We want your customers to use your affiliate tracking links as described above to insure the proper sales referral tracking for you.

If you put our link code below on some page of your website, we will put the link, button, banner, code, etc. you send us on our reciprocal link page at http://www.health-runr.com/reciprocallinks.htm .

To get this active all you have to do is show us where you have placed the link to us.

Next, email your link, button, banner, code, etc. to manage@healthkeeper.com with “affiliate links” written in the subject line of the email. In a few days you can then go to our reciprocal link page and see your link there. This will help boost both of our web sites in the search engine results and create more sales for both of our organizations.

8.  If you need to become more familiar with our product, we highly recommend taking the tour at http://www.performancediet.com/What_is_the_Performance_Diet.html .