Password and Downloading solutions for the 4.0.X Free
Trial versions only:
(Back
to FAQ)
I
need to do another download
(Back
to Top)(Back
to FAQ)
Use the serial number/unlock
code < freetrial >
Remember to fill something
in the other fields otherwise it won't install.
Also: create a user profile as soon as you are able to,
otherwise some areas of the software won't work.
Passwords
to unlock the Free Trial Versions 4.0.X (Back
to Top)(Back
to FAQ)
For the
new 4.0 versions you are given passwords to access the
free trial secure downloading area at the time you download
your free trial. Those passwords are < fitness
> for
the user name and < now > for the password.
Use the serial number/unlock
code < freetrial >
Remember to fill something
in the other fields otherwise it won't install.
Also: create a user profile as soon as you are able to,
otherwise some areas of the software won't work.
Downloading
Free Trial problems: (Back
to Top)(Back
to FAQ)
Be
sure to check the downloading power tips at http://www.health-runr.com/products/downloadtips.htm
if you had any troubles downloading the whole file or
had downloading interruptions. The name of the file is
HK400.exe for the Pro version. If necessary, after you
have downloaded use the Windows Find file feature to find
these files then double click on the file name and they
will begin installing.
Free
Trials and the registered users section: (Back
to Top)(Back
to FAQ)
There are
features in the free trial of the software that link to
registered user only sections of our web site. If you
are a free trial user you will not have access to these
areas until you become a registered user. You will also
not find the passwords to these sections in the readme
file of the free trial versions. Keep in mind if you decide
to purchase the free trial and get all the additional
registered users tools and information you still have
a 90-day money back guarantee! Also if you are trying
to download the bonus 10,000 food data base for 3.0.X
versions no passwords are required. All you have
to do is use the downloading instructions that you were
sent. Versions 4.0 of the free trial already have the
10,000 foods in them.
In
case you have to re-download a free trial or registered
version for some reason:
(Back
to Top)(Back
to FAQ)
a.)
If you did purchase download insurance, contact
Regsoft.com support or DigitalRiver.com support for
instructions on how to redownload.
If
the above and our downloading power tips does not
resolve the downloading problem, please
email us and confirm what version of the software you
are trying to download (free trial or paid registered
version,) what URL (Internet address) you are at when
you are having this downloading problem, exactly where
the downloading process is breaking down and exactly
what (if any,) error messages are coming up. If it is a
registered paid version, be sure to include some
registered user passwords or order ID numbers so we can
verify you are a registered user before sending you your
new downloading access information. This information is
found in your welcome letter that you were emailed at
the time you purchased our program.
Free
Trial users passwords for on-line support materials
extras.
(Back
to Top)(Back
to FAQ)
For
your special Performance Diet start up instructions and
tools go to our free trial user online bonus support section
by going to http://www.health-runr.com/Pass_Reguser_Sample.htm
and enter the USERNAME: < fitness > and the PASSWORD:
< now > when asked. When inside read the welcome letter
first and it will guide you through the steps for the
best way to use our program.
Limited
Technical Support Policies For Free Evaluation Copies:
(Back
to Top)(Back
to FAQ)
Free Trial users may obtain one courtesy,
free e-mail technical support occurrence. To get assistance
with your technical support questions e-mail the Bug or
Problem report (below) to (support@healthkeeper.com).
If applicable, BEFORE you e-mail us your Bug or Suggestion
report, we recommend you first:
a.) Check the extensive on-line Help
(in the software on the menu bar or off the help button)
to see if the answer to your help question is not already
there. Our on-line help is arranged by subject, is indexed
and explains how to use every program function.
b.) Check our regularly updated software
FAQ (Frequently Asked Questions) at our web site at http://www.HealthKeeper.com
by clicking the Support link on the left. Here you can
check to see if you are using the most current software
version or if you are missing a between version patch.
If so, you may be able to solve your problem with a short
upgrade or patch download.
Free Trial Users please note: We usually
answer all free trial user technical support requests
with 48 hours except weekends and holidays. Our tech support
or programmers may at their discretion, e-mail or fax
you for further questions regarding the bug or problem
you reported. Your e-mailing us gives us permission to
e-mail you.
The
following is the Performance Diet 4.0.X FAQ. If you
do not find the answer to your question or problem here
email us at support@healthkeeper.com
. Last Updated 1/26/04.
This
FAQ is divided into the following sections and sub
sections:
Section
1: Password and Downloading solutions for the 4.0.X
Registered User versions only:
Section
2: Password and Downloading solutions for the 4.0.X Free
Trial versions only:
Section
3: Error Messages and Error Fixes for both Free Trial
and Registered versions:
Section
4: How to purchase, Refund Issues, How to Register and
Affiliate reseller program:
I
Cannot Find the Software on my Computer that I just
purchased and downloaded:
(Back
to Top)
If
your order invoice is from RegSoft and you have the Pro
version of the software: If you are not given an
“Open the File” option at the end of the downloading
process, open your Windows Explorer or whatever file
finding utility you use. Go to the directory you chose
to download the file into and find the Performance Diet
Pro file <HK400.EXE>. Double-click on the file
<HK400.exe>. It will begin installing.
You
can also download directly from
http://www.health-runr.com/download/HK400.exe
If
your order invoice is from Digital River call toll
free to 1-800-656-5426 or 1-888-366-5524 and tell them
you are having trouble finding the software that you
just purchased. They should be able to quickly help you
find it by giving you the current file name and download
locations. Be sure to have the electronic receipt that
you were emailed immediately after your purchase handy.
They
will need your purchase order number for the purchase
transaction. This email receipt also usually contains
the default directory that your software was downloaded
into when you used the Ebot downloading utility. You can
also try your Windows Explorer or whatever file finding
utility you use. For versions 4.0 and above find the
file called <HK400.exe>. Double-click on the file
<HK400.exe>. It will begin installing.
You
can also download directly from
http://www.health-runr.com/download/HK400.exe
Finding
Software Unlock code (serial number) for Registered
users: (Back
to Top)
(If
you have your unlock code, (serial number) but it
does not seem to be working see the next section.)
This
unlock code and its instructions usually appears in at
least one of three places during your purchase process.
For Digital River orders it appears on the last screen
at time the of credit card purchase. For both Digital
River and RegSoft orders it appears in most electronic
receipts/emails you print or are sent immediately after
your purchase. If you purchased a mailed CD version
only, your unlock code is on the installation
instruction brochure found either under the CD tray in
the CD case or elsewhere in the CD package that was
mailed to you.
For
further assistance with Digital River orders in finding
the unlock code for the software you just purchased and
downloaded if the above does not work, go to http://www.digitalriver.com/cs/
and print an invoice or contact customer service
representatives toll free at 1-800-656-5426 or
1-888-366-5524 and get assistance getting your unlock
code again. (Be sure to have your order number or
date of purchase handy. If you do not have these,
Digital River can look up your order again with your
name and home phone number.) For requesting the unlock
code for purchases before October 3, contact
HealthKeeper directly at manage@healthkeeper.com
.
Unlock
Code Tip: Write it down and save it in case you have a
computer crash, sale or reformat. There is a $9.95 charge
for re-looking up your unlock code.
Lost
Passwords: If you have lost your passwords, please Click
Here.
When
contacting tech support about unlock code problems,
always include your name as it appeared on the order,
your order number and approximate or exact date of
purchase. This will save time in having to ask you
for these before we can release a new unlock code or
look up your old one. (Free trial users do not have
access to these materials.)
If
you are still having a problem after reading these
materials, be sure to also let us know the EXACT area of
the software or web site (URL) where you are still
having that problem. Let us know exactly what you are
doing and what happens after you do it so that we may
duplicate this problem on our tech support computers
here. This way we will quickly know how to advise you to
solve the problem.
Software
Unlock Code (serial number) does not Work: (Back
to Top)
The
most common reasons users have problems with an unlock
password (serial number) not working is that they
inadvertently incorrectly entered the password itself or
made small case into caps or added spaces where there
should be none. In our unlock passwords any 0 is not
an o as in the word oh, but a zero. When entering your
unlock serial number during installation, be sure to
enter all hyphens (-) present in the code. Do not enter
the symbols ( ) around the code. Please enter the
“HK” in the code in caps as well. (HK is for the
HealthKeeper software line.)
Sometimes
the password will not work because you have not filled
in your name or company name correctly. If your name has
already been filled in when you reach the unlock screen,
this is because our program has read it off your
computer identification registry. In this case if you
have had a problem, we recommend leaving this
identification exactly as it is. Next, if you do
not have a company name, use your first name exactly
as it is in the name section above. The company name
fill in box must have something in it.
If
you have been entering several variations in the unlock
screens sometimes it will finally work if you close the
installation and reopen it and, then re-enter the
correct unlock information using these unlock code entry
tips.
When
contacting tech support about unlock code problems,
always include your name as it appeared on the order,
your order number and approximate or exact date of
purchase. This will save time in having to ask you
for these before we can release a new unlock code or
look up your old one.
If
you are still having a problem after reading these
materials, be sure to also let us know the EXACT area of
the software or web site (URL) where you are still
having that problem. Let us know exactly what you are
doing and what happens after you do it so that we may
duplicate this problem on our tech support computers
here. This way we will quickly know how to advise you to
solve the problem.
Lost
Passwords: If you have lost your passwords, please Click
Here.
Web
site passwords for Registered Users section: (Back
to Top)
These
passwords and their instructions appear in the purchase
acknowledgement email you receive just after purchase. If
you purchased before October 22, 2001 you will need to
get a new passwords from us as all passwords for
registered users before this date were changed when we
relocated our web site to a new ISP. When
contacting tech support about web site password
problems, always include your name as it appeared on the
order, your order number and approximate or exact
date of purchase. This will save time in having to
ask you for these before we can release a new password
or look up your old one. (Free trial users do not
have access to these materials.)
Lost
Passwords: If you have lost your passwords, please Click
Here.
Web
site passwords for registered users won’t work: (Back
to Top)
The
most common reasons users have problems with a password
is that they inadvertently incorrectly entered the
password itself or made small case into caps or added
spaces where there should be none. Do not enter the
(<) or (>). Check to see you do not have your cap
lock on.
As
a last resort there are two steps. 1. Clear your cookies
in your Internet browser because if you entered it
incorrectly at first your browser may have made that
into a cookie that is blocking the correct entry. To
clear browser cookies see the browsers help manual. 2.
Clear your cache from your Internet browser because if
you entered it incorrectly at first your browser may
also be saving this incorrect entry in your cache that
is blocking the correct entry. To clear your cache see
the browsers help manual.
Tip:
Windows 98 and above has a password remember feature so
you do not have to re-enter this password each time you
re-enter. If you do not have 98, write it down and save
it where it will be handy.
When
contacting tech support about web site password
problems, always include your name as it appeared on the
order, your order number and approximate or exact
date of purchase. This will save time in having to
ask you for these before we can release a new password
or look up your old one.
If
you are still having a problem after reading these
materials, be sure to also let us know the EXACT area of
the software or web site (URL) where you are still
having that problem. Let us know exactly what you are
doing and what happens after you do it so that we may
duplicate this problem on our tech support computers
here. This way we will quickly know how to advise you to
solve the problem.
Lost
Passwords: If you have lost your passwords, please Click
Here.
Can’t
find free bonus products or
the passwords for bonus product passwords won’t work:
(Back
to Top)
These
products, passwords and instructions for entering the
passwords appear in the readme file for some registered
user versions of the software in the Bonus Products
section and in some purchase acknowledgement emails sent
to you just after purchase. (Free trial
users do not have access to these materials.)
If
you obtained the product on CD, you will also find the
password and bonus instruction file in the bonus
directory for that bonus. (You will find your software
readme file in the Textfiles subdirectory in whichever
directory and drive you unzipped or installed our
program. If necessary, use the windows Find feature to
locate this readme file.)
The
reason for these unlock passwords not working is almost
always a typo or you have added spaces where there
should be none or, you have typed it in the wrong case
or, you have included the <> around the password.
When
contacting tech support about web site bonus product
password problems, always include your name as it
appeared on the order, your order number and
approximate or exact date of purchase. This will
save time in having to ask you for these before we can
release a new password or look up your old one.
If
you are still having a problem after reading these
materials, be sure to also let us know the EXACT area of
the software or web site (URL) where you are still
having that problem. Let us know exactly what you are
doing and what happens after you do it so that we may
duplicate this problem on our tech support computers
here. This way we will quickly know how to advise you to
solve the problem.
HealthKeeper
Anywhere passwords: (Back
to Top)
We
do not send you HealthKeeper Anywhere passwords. You
create them for yourself. On any version of the
HealthKeeper Pro software versions 3.0 or better go to
the Tools pull down in the program then select the
Internet Tools option then select Sign up. Select a user
name and password you would like to use. Be sure to
write down this confidential user name and password and
take it with you.
You
will need it to log on to the Internet HealthKeeper
Anywhere feature using whatever device you are using to
connect to the Internet.
If
you lose your user name and password, there is only one
place you will be able to find it. Go to the
HealthKeeper Pro Software versions 3.0 or better and
select your personal profile. Then go to the Tools pull
down, then select the Internet Tools option then select
Properties. You are the only one who has access to these
passwords and any confidential or non-confidential
information you might load into your HealthKeeper
Anywhere entry screens. We cannot restore of find these
passwords for you.
Downloading
registered user (paid) versions: (In
case you have to re-download for some reason.) (Back
to Top)
If
your purchase was from RegSoft and
your purchase was after October 22, 2001, to
re-download you would need to follow the downloading
instructions and locations listed in the purchase
acknowledgement email you received just after you
purchased the product. If you do not have this email,
contact tech support. Always include your name as it
appeared on the order, your order number and
approximate or exact date of purchase. This will
save time in having to ask you for these before we can
release the download location to you. If
you purchased before October 22, 2001, you will need to
get a new re-downloading location from us as the
location was changed when we relocated our web site to a
new ISP. If your purchase was before October
4, 2000, contact HealthKeeper directly at
manage@heathkeeper.com . We will verify your purchase
and tell you how to get another copy.
For
special downloading power tips and free downloading
tools go to http://www.health-runr.com/products/downloadtips.htm
If
you have purchased a copy of the program from Digital
River after October 3, 2000 and you just need
another copy, you can go to the place you originally
downloaded the software and re-download another copy
FREE! This free re-downloading option is good for 1 year
from date of purchase. If your purchase receipt was from
Digital River, our main processors of our credit card
transactions, please go to http://www.digitalriver.com/dr/v2/ec_MAIN.Entry11?SP=10107&PN=1&xid=9278
and begin your re-download. If you have any problems
please contact them at 1-800-656-5426 or webmaster@digitalriver.com.
Have your date of purchase and purchase order or receipt
number handy, as they will ask you for it. They MAY be
able to verify with just your name and night phone
number if you cannot find this information. Tell them
what has happened and they will verify your purchase and
tell you where to download another copy.
For
special downloading power tips and free downloading
tools go to http://www.health-runr.com/products/downloadtips.htm
If
the above and our downloading power tips does not
resolve the registered version downloading problem, please
email us and confirm what version of the software you
are trying to download (free trial or paid registered
version,) what URL (Internet address) you are at when
you are having this downloading problem, exactly where
the downloading process is breaking down and exactly
what (if any,) error messages are coming up. If it is a
registered paid version, be sure to include some
registered user passwords or order ID numbers so we can
verify you are a registered user before sending you your
new downloading access information. This information is
found in your welcome letter that you were emailed at
the time you purchased our program.
I
lost the password that I created for my personal profile:
(Back
to Top)
We
have a feature to create your own password to protect
your personal information. It appears that you may have
created a password to protect your personal profile. At
the time you created this feature you were advised to
write your password down and store it somewhere safe if
you need to reference it later. This password
protects your personal health information from being
viewed by others. Once you have selected a personal
profile password, every time the program opens by
default it selects your personal profile and
it will prompt you to enter your password. You
must type in your password to be able to use your
personal profile in the program at that time.
If
you lose, forget or do not have the password that
you created to access your own personal profile you will
not be able to access your personal information. If you
want us to attempt to recreate this password that you
created there will be a $15 charge from technical
support for attempting to recover it for you. Or
you can simple create a new profile in the create new
profile mode and keep using the program, but you will
lose all your personal data. If you want us to attempt
to rebuild your personal password, send $15.00 to
HealthKeeper - P O Box 1304, Ignacio, CO 81137 and also
zip your personal data base found in the HealthKeeper
Data sub-directory in a file called profiles.mdb . Email
it to support@healthjkeeper.com
and let us know you sent the check and we will rebuild
your password. Please note that very rarely we are
not able to reconstruct your password because of some
type of corruption in your personal data base. If this
happens, we will not refund the $15.00 because we still
had to put the time in to try to reconstruct it.
The
following is the Performance Diet 4.0.X FAQ. If you
do not find the answer to your question or problem here
email us at support@healthkeeper.com
. Last Updated 9/17/02.
This
FAQ is divided into the following sections and sub
sections:
Section
1: Password and Downloading solutions for the 4.0.X
Registered User versions only:
Section
2: Password and Downloading solutions for the 4.0.X Free
Trial versions only:
Section
3: Error Messages and Error Fixes for both Free Trial
and Registered versions:
Section
4: How to purchase, Refund Issues, How to Register and
Affiliate reseller program:
I
Cannot Find the Software on my Computer that I just
purchased and downloaded:
(Back
to Top)
If
your order invoice is from RegSoft and you have the Pro
version of the software: If you are not given an
“Open the File” option at the end of the downloading
process, open your Windows Explorer or whatever file
finding utility you use. Go to the directory you chose
to download the file into and find the Performance Diet
Pro file <HK400.EXE>. Double-click on the file
<HK400.exe>. It will begin installing.
You
can also download directly from
http://www.health-runr.com/download/HK400.exe
If
your order invoice is from Digital River call toll
free to 1-800-656-5426 or 1-888-366-5524 and tell them
you are having trouble finding the software that you
just purchased. They should be able to quickly help you
find it by giving you the current file name and download
locations. Be sure to have the electronic receipt that
you were emailed immediately after your purchase handy.
They
will need your purchase order number for the purchase
transaction. This email receipt also usually contains
the default directory that your software was downloaded
into when you used the Ebot downloading utility. You can
also try your Windows Explorer or whatever file finding
utility you use. For versions 4.0 and above find the
file called <HK400.exe>. Double-click on the file
<HK400.exe>. It will begin installing.
You
can also download directly from
http://www.health-runr.com/download/HK400.exe
Finding
Software Unlock code (serial number) for Registered
users: (Back
to Top)
(If
you have your unlock code, (serial number) but it
does not seem to be working see the next section.)
This
unlock code and its instructions usually appears in at
least one of three places during your purchase process.
For Digital River orders it appears on the last screen
at time the of credit card purchase. For both Digital
River and RegSoft orders it appears in most electronic
receipts/emails you print or are sent immediately after
your purchase. If you purchased a mailed CD version
only, your unlock code is on the installation
instruction brochure found either under the CD tray in
the CD case or elsewhere in the CD package that was
mailed to you.
For
further assistance with Digital River orders in finding
the unlock code for the software you just purchased and
downloaded if the above does not work, go to http://www.digitalriver.com/cs/
and print an invoice or contact customer service
representatives toll free at 1-800-656-5426 or
1-888-366-5524 and get assistance getting your unlock
code again. (Be sure to have your order number or
date of purchase handy. If you do not have these,
Digital River can look up your order again with your
name and home phone number.) For requesting the unlock
code for purchases before October 3, contact
HealthKeeper directly at manage@healthkeeper.com
.
Unlock
Code Tip: Write it down and save it in case you have a
computer crash, sale or reformat. There is a $9.95 charge
for re-looking up your unlock code.
Lost
Passwords: If you have lost your passwords, please Click
Here.
When
contacting tech support about unlock code problems,
always include your name as it appeared on the order,
your order number and approximate or exact date of
purchase. This will save time in having to ask you
for these before we can release a new unlock code or
look up your old one. (Free trial users do not have
access to these materials.)
If
you are still having a problem after reading these
materials, be sure to also let us know the EXACT area of
the software or web site (URL) where you are still
having that problem. Let us know exactly what you are
doing and what happens after you do it so that we may
duplicate this problem on our tech support computers
here. This way we will quickly know how to advise you to
solve the problem.
Software
Unlock Code (serial number) does not Work: (Back
to Top)
The
most common reasons users have problems with an unlock
password (serial number) not working is that they
inadvertently incorrectly entered the password itself or
made small case into caps or added spaces where there
should be none. In our unlock passwords any 0 is not
an o as in the word oh, but a zero. When entering your
unlock serial number during installation, be sure to
enter all hyphens (-) present in the code. Do not enter
the symbols ( ) around the code. Please enter the
“HK” in the code in caps as well. (HK is for the
HealthKeeper software line.)
Sometimes
the password will not work because you have not filled
in your name or company name correctly. If your name has
already been filled in when you reach the unlock screen,
this is because our program has read it off your
computer identification registry. In this case if you
have had a problem, we recommend leaving this
identification exactly as it is. Next, if you do
not have a company name, use your first name exactly
as it is in the name section above. The company name
fill in box must have something in it.
If
you have been entering several variations in the unlock
screens sometimes it will finally work if you close the
installation and reopen it and, then re-enter the
correct unlock information using these unlock code entry
tips.
When
contacting tech support about unlock code problems,
always include your name as it appeared on the order,
your order number and approximate or exact date of
purchase. This will save time in having to ask you
for these before we can release a new unlock code or
look up your old one.
If
you are still having a problem after reading these
materials, be sure to also let us know the EXACT area of
the software or web site (URL) where you are still
having that problem. Let us know exactly what you are
doing and what happens after you do it so that we may
duplicate this problem on our tech support computers
here. This way we will quickly know how to advise you to
solve the problem.
Web
site passwords for Registered Users section: (Back
to Top)
These
passwords and their instructions appear in the purchase
acknowledgement email you receive just after purchase. If
you purchased before October 22, 2001 you will need to
get a new passwords from us as all passwords for
registered users before this date were changed when we
relocated our web site to a new ISP. When
contacting tech support about web site password
problems, always include your name as it appeared on the
order, your order number and approximate or exact
date of purchase. This will save time in having to
ask you for these before we can release a new password
or look up your old one. (Free trial users do not
have access to these materials.)
Web
site passwords for registered users won’t work: (Back
to Top)
The
most common reasons users have problems with a password
is that they inadvertently incorrectly entered the
password itself or made small case into caps or added
spaces where there should be none. Do not enter the
(<) or (>). Check to see you do not have your cap
lock on.
As
a last resort there are two steps. 1. Clear your cookies
in your Internet browser because if you entered it
incorrectly at first your browser may have made that
into a cookie that is blocking the correct entry. To
clear browser cookies see the browsers help manual. 2.
Clear your cache from your Internet browser because if
you entered it incorrectly at first your browser may
also be saving this incorrect entry in your cache that
is blocking the correct entry. To clear your cache see
the browsers help manual.
Tip:
Windows 98 and above has a password remember feature so
you do not have to re-enter this password each time you
re-enter. If you do not have 98, write it down and save
it where it will be handy.
When
contacting tech support about web site password
problems, always include your name as it appeared on the
order, your order number and approximate or exact
date of purchase. This will save time in having to
ask you for these before we can release a new password
or look up your old one.
If
you are still having a problem after reading these
materials, be sure to also let us know the EXACT area of
the software or web site (URL) where you are still
having that problem. Let us know exactly what you are
doing and what happens after you do it so that we may
duplicate this problem on our tech support computers
here. This way we will quickly know how to advise you to
solve the problem.
Can’t
find free bonus products or
the passwords for bonus product passwords won’t work:
(Back
to Top)
These
products, passwords and instructions for entering the
passwords appear in the readme file for some registered
user versions of the software in the Bonus Products
section and in some purchase acknowledgement emails sent
to you just after purchase. (Free trial
users do not have access to these materials.)
If
you obtained the product on CD, you will also find the
password and bonus instruction file in the bonus
directory for that bonus. (You will find your software
readme file in the Textfiles subdirectory in whichever
directory and drive you unzipped or installed our
program. If necessary, use the windows Find feature to
locate this readme file.)
The
reason for these unlock passwords not working is almost
always a typo or you have added spaces where there
should be none or, you have typed it in the wrong case
or, you have included the <> around the password.
When
contacting tech support about web site bonus product
password problems, always include your name as it
appeared on the order, your order number and
approximate or exact date of purchase. This will
save time in having to ask you for these before we can
release a new password or look up your old one.
If
you are still having a problem after reading these
materials, be sure to also let us know the EXACT area of
the software or web site (URL) where you are still
having that problem. Let us know exactly what you are
doing and what happens after you do it so that we may
duplicate this problem on our tech support computers
here. This way we will quickly know how to advise you to
solve the problem.
HealthKeeper
Anywhere passwords: (Back
to Top)
We
do not send you HealthKeeper Anywhere passwords. You
create them for yourself. On any version of the
HealthKeeper Pro software versions 3.0 or better go to
the Tools pull down in the program then select the
Internet Tools option then select Sign up. Select a user
name and password you would like to use. Be sure to
write down this confidential user name and password and
take it with you.
You
will need it to log on to the Internet HealthKeeper
Anywhere feature using whatever device you are using to
connect to the Internet.
If
you lose your user name and password, there is only one
place you will be able to find it. Go to the
HealthKeeper Pro Software versions 3.0 or better and
select your personal profile. Then go to the Tools pull
down, then select the Internet Tools option then select
Properties. You are the only one who has access to these
passwords and any confidential or non-confidential
information you might load into your HealthKeeper
Anywhere entry screens. We cannot restore of find these
passwords for you.
Downloading
registered user (paid) versions: (In
case you have to re-download for some reason.) (Back
to Top)
If
your purchase was from RegSoft and
your purchase was after October 22, 2001, to
re-download you would need to follow the downloading
instructions and locations listed in the purchase
acknowledgement email you received just after you
purchased the product. If you do not have this email,
contact tech support. Always include your name as it
appeared on the order, your order number and
approximate or exact date of purchase. This will
save time in having to ask you for these before we can
release the download location to you. If
you purchased before October 22, 2001, you will need to
get a new re-downloading location from us as the
location was changed when we relocated our web site to a
new ISP. If your purchase was before October
4, 2000, contact HealthKeeper directly at
manage@heathkeeper.com . We will verify your purchase
and tell you how to get another copy.
For
special downloading power tips and free downloading
tools go to http://www.health-runr.com/products/downloadtips.htm
If
you have purchased a copy of the program from Digital
River after October 3, 2000 and you just need
another copy, you can go to the place you originally
downloaded the software and re-download another copy
FREE! This free re-downloading option is good for 1 year
from date of purchase. If your purchase receipt was from
Digital River, our main processors of our credit card
transactions, please go to http://www.digitalriver.com/dr/v2/ec_MAIN.Entry11?SP=10107&PN=1&xid=9278
and begin your re-download. If you have any problems
please contact them at 1-800-656-5426 or webmaster@digitalriver.com.
Have your date of purchase and purchase order or receipt
number handy, as they will ask you for it. They MAY be
able to verify with just your name and night phone
number if you cannot find this information. Tell them
what has happened and they will verify your purchase and
tell you where to download another copy.
For
special downloading power tips and free downloading
tools go to http://www.health-runr.com/products/downloadtips.htm
If
the above and our downloading power tips does not
resolve the registered version downloading problem, please
email us and confirm what version of the software you
are trying to download (free trial or paid registered
version,) what URL (Internet address) you are at when
you are having this downloading problem, exactly where
the downloading process is breaking down and exactly
what (if any,) error messages are coming up. If it is a
registered paid version, be sure to include some
registered user passwords or order ID numbers so we can
verify you are a registered user before sending you your
new downloading access information. This information is
found in your welcome letter that you were emailed at
the time you purchased our program.
I
lost the password that I created for my personal profile:
(Back
to Top)
We
have a feature to create your own password to protect
your personal information. It appears that you may have
created a password to protect your personal profile. At
the time you created this feature you were advised to
write your password down and store it somewhere safe if
you need to reference it later. This password
protects your personal health information from being
viewed by others. Once you have selected a personal
profile password, every time the program opens by
default it selects your personal profile and
it will prompt you to enter your password. You
must type in your password to be able to use your
personal profile in the program at that time.
If
you lose, forget or do not have the password that
you created to access your own personal profile you will
not be able to access your personal information. If you
want us to attempt to recreate this password that you
created there will be a $15 charge from technical
support for attempting to recover it for you. Or
you can simple create a new profile in the create new
profile mode and keep using the program, but you will
lose all your personal data. If you want us to attempt
to rebuild your personal password, send $15.00 to
HealthKeeper - P O Box 1304, Ignacio, CO 81137 and also
zip your personal data base found in the HealthKeeper
Data sub-directory in a file called profiles.mdb . Email
it to support@healthjkeeper.com
and let us know you sent the check and we will rebuild
your password. Please note that very rarely we are
not able to reconstruct your password because of some
type of corruption in your personal data base. If this
happens, we will not refund the $15.00 because we still
had to put the time in to try to reconstruct it.
CD
will not Read in CD drive: (Back
to Top)
