The following is the Performance Diet 4.0.X FAQ.
If you do not find the answer to your question or problem here email us at support@healthkeeper.com . Last Updated 9/27/02.

This FAQ is divided into the following sections and sub sections:

• Password and Downloading solutions for the 4.0.X Registered User versions only:

• Password and Downloading solutions for the 4.0.X Free Trial versions only:

• Error Messages and Error Fixes for both Free Trial and Registered versions

• How to purchase, Refund Issues, How to Register and Affiliate reseller program

• General Usage questions

Section 1: Password and Downloading solutions for the 4.0.X Registered User versions only:

• I need to download again
• I Cannot Find the Software on my Computer that I just purchased and downloaded:
• Strange programs pop up while I am attempting to install Performance Diet
• Finding Software Unlock code (serial number) for Registered users:
• Software Unlock Code (serial number) does not Work:
• Web site passwords for registered users section:
• Web site passwords for registered users won’t work:
• Can’t find free bonus products or passwords for bonus product passwords won’t work:
• HealthKeeper Anywhere password problems:
• In case you have to re-download a  registered version for some reason:
• I lost the password that I created for my personal profile:
• Re-download another free copy of your software because your hard drive has crashed, need to reformat or, have a new computer:
• How to upgrade to the newest version Of the Performance Diet Pro:
• Warning: Special Compatibility Notice Regarding The Performance Diet Pro
• Priority Technical Support Policies for Registered Users:

Section 2: Password and Downloading solutions for the 4.0.X Free Trial versions only:

• I need to download again
• Unlock Passwords for Free Trial Versions 4.0.X
• Free Trial users and the registered users section:
• In case you have to re-download a free trial or registered version for some reason:
• Free Trial users passwords for bonus on-line support materials:
• I lost the password that I created for my personal profile:
• CD will not Read in CD drive:
• How to De-install version 4.0.X:
• Limited Technical Support Policies For Free Evaluation Copies:

Section 3: Error Messages and Error Fixes for both Free Trial and Registered versions:

• Fix one: easy and works often:
• Fix two, works most of the time:
• Fix three, Specific fixes for specific error messages (error 380, 3447, 3022, 13 and other miscellaneous errors) that almost always work:
• Fix four, if the above fixes did not resolve the problem, we will need more information to help get this fixed:
• General Advise relevant to most error messages:
• Other reasons for bugs suddenly appearing in functions that had been running correctly:

Section 4: How to purchase, Refund Issues, How to Register and Affiliate reseller program:

• How to Purchase our Program:
• Requesting a Refund:
• Refund Delay Questions and Answers:
• How to Register your Free Trial Version:
• How to get your Diet Buddy Registered:
• Affiliate Program Information:

Section 5: General Usage questions:

• Why are the glycemic ratings not already selected for the foods in the data base so that I must do them myself?
• What files contain my personal data?
• Can I get the program on CD?
• How do I turn the music off?
• Can I export my data between 2 installations?
• How many people will the software track data on?