Our 90 Day Return Policy

We offer a 90 day good faith return policy that is 3 times longer than that of our competitors because it honestly takes longer than 30-60 days to see the many wonderful improvements our program can deliver when coupled with your sincere effort. In good faith we ask that you at least wait until the 60-day mark after having used our products at least 2-3 days per week before considering a product return and refund.

If or when you decide you want a refund you will find that returns are easy, prompt and similar to the traditional brick and mortar return process. We follow the simple refund procedures below:

1. All returns must be made within 90 days of purchase.

2. For downloaded versions you must permanently remove all copies of the Health-RunR or HealthKeeper software from all computers upon which it was previously installed and attest you have destroyed any and all back up copies of the software that you may have created.

3. If you have received the product on CD, you will need to return the CD postmarked within 90 days of purchase in the same condition and CD jewel case it was received, you must permanently remove all copies of the Health-RunR or HealthKeeper software from all computers upon which it was previously installed and, attest you have destroyed any and all back up copies of the software that you may have created.

4. Tell us the specific reason for your return. And,

5. Request a Return Merchandise Authorization (RMA) number and use the Return/Refund Request Form for your return request. The reason for the RMA number is so we can easily and quickly track your Return request as it arrives and throughout the refund process should you have a question later.

Health-RunR HealthKeeper Return/Refund Request Form V 4/10/01

We would like to complete this refund process for you as quickly as possible and it all will be done using email. You will find that our return refund process is very similar to the refund or return process you would encounter in any traditional brick and mortar retail store.

Step 1. If you would like to return a product for a refund, you will need to first email us at support@healthkeeper.com so we can issue you a Return Merchandise Authorization (RMA) number. The reason for the RMA number is so we can easily and quickly track your Return request as it arrives and throughout the refund process should you have a question later.

Step 2. After you have received your Return Merchandise Authorization (RMA) number, copy this form into your email program and enter REFUND FORM on the subject line. All applicable requested information in the form below must be filled in to process your refund and avoid delays! Once you have copied the form below into your email program then type in your answers between the parentheses.

Today's date (                  )

Your Return Merchandise Authorization (RMA) number (                  ) (The one we sent you after you contacted us requesting a refund. We cannot process a return without this number.)

Part 1: Purchase and return information:

(                       ) (name)
(                       ) (address)
(                       ) (city, zip and country)
(                       ) (phone day)
(                       ) (phone night)
(                       ) (e-mail)
(                       ) (Fax)
(                       ) (software unlock code)

b.) I paid (                       ) (amount) for the Health-RunR or HealthKeeper on (                       )(date of purchase) (Our refund policy requires we receive written notification and if applicable, return of the CD within 90 days of the date of your purchase.)

c.) I used the following payment method for my purchase: credit card (                       ) (which credit card) (                       ) check (                      ) cash (                       ) money order (                       ).

10. Let us know in detail the exact reason or reasons why you want to return the product. Rather than just writing replies like "didn't meet my needs, too hard to use, too complicated or didn't like it," please let us know specifically what was missing from the program that you needed, what specific section was too complicated or what exact function you did not like or what specific function did not work. If this section is vague or incomplete, it could delay your refund.

(                    

                                        ) (your specific reasons)

11. Did you feel that we (    ) have or (     ) have not delivered the self-managed cutting edge program as stated in our web site materials. If we have not, what specifically have we failed to deliver? (                                        )

Part 2:Required Proof of Purchase:

As of 12/22/99 we are retailing the Health-RunR and HealthKeeper software at over 1200 web stores. They all provide electronic receipts on screen at the time of purchase and another copy via email. Look at the receipt you were emailed for the name of the company that will appear on your credit card. Enter the order or receipt number in the proper spaces below.

If you purchased this directly through Digital River, you must enter their your order # or purchase receipt # here (                       )

If you purchased this directly from Health-RunR, HealthKeeper Inc. or Universal Food Code Inc., you must enter their order # or purchase receipt # here (                       )

If you purchased from an off-line retail store, you will need to scan in and attach a copy of your receipt. (                       )

Part 3: Return or destruction of the product:

a.) If you have downloaded the software,

You will need to complete the following.

I (                       ) (your name typed here) attest that I have permanently removed all copies of the Health-RunR or HealthKeeper software from all computers upon which it was previously installed. (De-installing instructions are at the end of this letter.) And I also attest I have destroyed any and all back up copies of the Health-RunR software or other Performance Diet program related materials that I may have created. Your typing in your name here in this email form is the legal equivalent of your signature.

b.) If you have received the product on CD,

You will need to return the CD postmarked within 90 days of purchase in the same condition and CD jewel case it was received. (CDs may not be destroyed.) You will need to complete the following.

I (                       ) (your name typed here) attest that I have permanently removed all copies of the Health-RunR or HealthKeeper software from all computers upon which it was previously installed. (De-installing instructions are at the end of this letter.) And I also attest I have destroyed any and all back up copies of the software or other Performance Diet program related materials that I may have created. Your typing in your name here in this email form is the legal equivalent of your signature.

Next, Send the CD to be returned to the location you have been advised to return it to or:

HealthKeeper - P O Box 1304, Ignacio, CO 81137, USA
Attention: Returns Department

Email this form to manage@healthkeeper.com

If you paid by credit card and the form is filled out correctly, a re-credit will take place within 7-14 days of recipt and an email will be sent notifying you the re-credit is complete. If you paid by check, return checks are sent to you within 35 days of receipt of your Return/Refund Request Form.

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For internal administrative use only:

If applicable, CD received in same shape on (                       ) by (                       ) Notified credit card processing partner of authorized return and issue RMA number (                       ) (date) (                       )
Refund authorized by: (                       ) Paid by check # (                     )(date) (                       ) or paid by credit card refund (                       ) Date (                       ) by (                       ) or Removed from mail lists on (                       ) by (                       )
Removed from Registered user list on (                       ) by (                       )
Form last updated on 10/9/00

De-installing Procedure

The following are instructions for de-installing:

1. De-install your previous version(s) by finding the Windows Control Panel. Select Add and Remove Programs, then select the Health-RunR or HeathKeeper and click
OK.
In versions 2.3 and below: If any dialog boxes appear asking if you want to de-install any file or shared file, ALWAYS answer yes or you will leave bits and pieces of the program on your computer (the de-installer only de-installs files it added to your computer.)
Important Note: For versions 2.9 and above: If any dialog boxes appear asking if you want to de-install any file or shared file, ALWAYS answer NO to deleting shared files!

2. Open your Windows Explorer and double-check that NO older version Health-RunR or Healthkeeper directories, subdirectories or Health-RunR or Healthkeeper personal data files remain on the computer.

3. Destroy all other copies you may have made of the program.